Support
How can we help?
We answer every message, usually within one business day.
Email us: nate@stridehockey.app
Include your iPhone model, iOS version, and what you were doing when the problem happened. A screenshot helps.
Common questions
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone open Settings, tap your name, tap Subscriptions, choose Stride, and tap Cancel Subscription. You keep access until the end of the period you already paid for.
How do I get a refund?
Apple handles all App Store billing and refunds. Go to reportaproblem.apple.com, sign in, choose Request a refund, and select your Stride purchase.
I paid but the app still shows me as unsubscribed.
Open Stride, go to Settings, and tap Restore Purchases. Make sure you are signed in to the same Apple ID you used to subscribe. If that does not fix it, email us with your Apple receipt.
How do I connect Apple Health and Apple Watch?
Stride asks for permission the first time you use a feature that needs it. To change it later, open the iOS Settings app, tap Health, tap Data Access and Devices, choose Stride, and turn on the categories you want to share. Install the Stride watch app from the Watch app on your iPhone.
My game or workout did not sync from my watch.
Make sure your watch is paired and nearby and open Stride on your iPhone. Sync can take a few minutes after a long session. If it still does not appear, email us with the date and time of the session.
Do I need special equipment for the assessments?
No lab is required. Most tests need a tape measure, a timer or a phone camera, and the space to sprint. Each assessment in the app includes setup instructions. Bar velocity testing is optional.
How do I delete my account and data?
In Stride go to Settings, then Account, then Delete Account. You can also email us from the address on your account and we will delete it for you. Deleting your account does not cancel your subscription, so cancel that first in your Apple ID settings.
Is Stride available on Android?
Not yet. Stride is available for iPhone and Apple Watch.
Do you offer team or annual plans?
Both are on the way. Email us if you coach a team and want early access.
Safety
Stride provides training guidance, not medical advice. If you are injured or feel pain during training, stop and see a medical professional. See our Terms of Use for details.
Privacy requests
To request a copy of your data or ask a privacy question, email nate@stridehockey.app. Our full policy is on the Privacy Policy page.